While we at ChannelFireball work hard to prevent problems with our orders, mistakes do occasionally occur.
If you’ve received a damaged item, you are able to return it for a full refund or replacement. Please contact us within 48 hours of delivery so that we can approve the return. Please note that all refunds and replacements can only be made once the damaged item has been returned. If for any reason we are unable to exchange the damaged item for one in the correct condition, we will issue a full refund for the purchase price of that item.
We double check each order for accuracy, once when it is pulled and again when it is packaged, but it is still possible for mistakes to occur from time to time. If you receive an item that you did not order, you are able to return it. We will refund all shipping charges associated with the return of the item. Please note that all refunds can only be made once the item has been returned.
If your order is missing an item, please contact us within 48 hours of delivery so that we can work to resolve the issue as quickly as possible.